Network Experience Management

Network Experience Management

Network Experience Management

  • Overview

    TEOCO’s NEM solutions empower Operators with the tools to proactively keep their finger on their subscribers’ pulse by leveraging TEOCO Subscriber Intelligence to conduct user, device and service specific investigations and troubleshoot quality of service issues, effectively managing and optimizing customer experience. Multi-technology VIP customer tracking, individual call event visualization and analysis, and web-based voice, data and device-type trending features comprise the most comprehensive mobile network customer experience management solution available today.

  • Benefits

    • Detailed technical and business answers specific to an end user’s role and needs
    • Identify problems in leading indicators, metrics and KPIs
    • Intuitive yet powerful and scalable analysis
    • Enable engineers to easily explore data on their own
    • Engineers can “pull” answers, rather accepting whatever predefined “pushed” reports are prepared

  • Features

    KPI Analysis Dashboard

    • Displays vendor KPIs
    • Minimum delay
    • Drill down on elements (Cell, Site, RNC, Network)
    • Drill down on time (Hourly, Daily, Weekly)
    • Color-coded results

    Configuration Dashboard

    • All RAN parameters are presented
    • Daily configuration history
    • Changes (delta) between configurations
    • Smooth integration with other dashboards (KPI, NL)
    • Parameters Histogram - compare RAN parameters between network elements
    • Audit – pre defined alarms based on operator rules

    Neighbor List Dashboard

    • Country-wide view of Neighbor List quality
    • Identifying worst RNCs and cells
    • Pinpoint degradation/improvement week over week
    • Drill down to market and sector-carrier level
    • Geographically visualize problems
    • View recommended solutions

    Equipment Dashboard

    • Countrywide view of statistics
    • KPIs per equipment types in the network
    • Drop rate, drop count, throughput, call count, etc.
    • Identify problematic equipment models per RNC
    • Drill down to KPIs per equipment model, manufacturer and RNC
    • Compare between individual and groups of equipment types
    • Daily feedback on network wide statistics trends
    • Easily customizable and configurable to each engineer’s preferences

    Call Fault Dashboard

    • Countrywide view of statistics with drilldown to a specific user
    • KPIs per device type/IMSI in the network
    • Identify problematic device types and subscribers
    • Individual and group comparisons for all available analysis options s
    • Daily feedback on network wide statistics trends
    • Easily customized to each engineer’s preferences