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Service Assurance
Service Assurance
Resolve faults, maximize performance & utilization, and improve customer quality of experience.
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Overview
Today’s Communication Service Providers (CSPs) need to manage large multi-vendor and multi-technology networks that comply with diverse standards and infrastructures.
CSPs need Operational Support Systems (OSS) that can quickly identify and resolve service and network faults, automate business processes, quickly integrate new technologies from multiple vendors, and significantly improve quality and availability of service while reducing operating expenses. Customer requirements, competition, and the complexity of new networks and information systems are pushing service providers to create a holistic view their services.
Our Service Assurance product portfolio delivers an automated, proactive, and customer-centric approach to Service Management, Performance Management and Fault Management. We provide CSPs with the tools to model and measure network and non-network-related data from various perspectives such as customer specific, service generic, and network components.
TEOCO's solutions satisfy the entire scope of requirements for next-generation services including VoIP, video, data, and value-added services, as well as legacy telephony services. Our Netrac® Service Assurance product lines support various fixed and mobile technologies, including LTE, 3G, CDMA, GSM and IMS-based networks, switched and optical networks, Ethernet and MPLS transport services.
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Benefits
Increasing customers’ satisfaction, loyalty and ARPU by improving service availability and quality of experience
Service Management
- understand service status and trends
- Analyze services, customers, networks, and devices
- Prioritize resolution of network problems by services and customers
Performance Management- Collection, analysis and presentation of Quality of Service (QoS), availability and traffic information
- Improved network planning, dimensioning and operation
- Proactive detection of irregular network behavior and service degradations in near real-time
Fault Management- Real-time, centralized monitoring of multi-vendor, multi-technology networks
- Sophisticated analysis and correlation logic
- Automation - enabling fast resolution of network problems
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Featured Products
Netrac Service Management solution offers a centralized Service Quality Center (SQC) that helps CSPs manage all service quality issues using one, unified portal with a multi-dimensional view to service and customer based information.
Performance Management is a highly reliable and scalable performance management system that processes large amounts of data from multiple sources including Operational Measurements (OM), logs, and xDRs.
Netrac Fault Management solution delivers real-time, centralized monitoring of complex networks and empowers CSPs to solve service and network problems swiftly and efficiently, often before customers are affected.
Our Netrac Framework is the foundation layer of the Netrac Service Assurance Suite, which serves our various solutions and provides core capabilities to the solutions to handle large scale networks, multi-technologies, domains and vendors. The framework includes Netrac‘s Mediation for Assurance, Netrac’s Base Configuration that can hold the networkss topology and inventory, GIS components, topology views & Netrac Studio for rapid implementations & APIs.
TEOCO’s Netrac Provisioning Product Line enables CSPs to customize the system to their business environment needs and turn routine operational activities into a competitive advantage.
