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Service Management
Netrac Service Management
Netrac Service Management solution offers a centralized Service Quality Center (SQC) that helps CSPs manage all service quality issues using one, unified portal with a multi-dimensional view to service and customer based information.
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Overview
enlargeNetrac Service Management
Customer requirements, competition, and the complexity of new networks and information systems are pushing service providers to move from the currently-used “delivery” management model where service management measures the performance of network components towards the ”consumption” model that measures the success of the service delivered to the end user.
To create a “holistic view”of a service, CSPs have to model and measure network and non-network-related data to create reports from various measurement perspectives such as customer specific, service generic, and network components. These perspectives need to be considered in terms of where and when to perform the measurements, how valuable the measurements are, and the cost of the measurements in terms of OPEX and CAPEX.
To capture the user’s experience of the service as well as to understand underlying causes of potentially poor user service, the service performance management system should measure all the layers that provision services to the users. This is of particular importance in 3G and 4G networks where a number of layers and external systems are involved in delivering services to end users. TEOCO’s Service Management solution promotes this holistic and customer-oriented approach to operations management.
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Benefits
- Centrally manage service quality issues using one platform for all service, customers and network issues.
- Improve customer satisfaction and reduce churn by focusing on network problems that affect services and customers.
- Minimize customer service impact by predicting service outage and providing advanced notification of planned maintenance activities.
- Minimize SLA violations by constantly computing and monitoring service availability.
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Featured Products
Netrac Service Quality Center serves as a centralized portal for all service quality issues. SQC provides a multi-dimensional view and navigation to service and customer based information.
ServiceImpact assesses the impact of various types of network data such as network alarms, probe information, Key Quality Indicators (KQI) and Threshold Crossing Alarms (TCA) on services and customers.
