Our top priority is our customers’ continued success. We know that the products and services TEOCO provides are critical to our customers’ business, and we are committed to providing customers with the best available support. The success of our customer support is predicated on accurately and effectively tracking and resolving all reported incidents and inquiries. Quality of service is the heart of our Customer Support process.
Our Customer Support Team provides you with first-level support for product issues and acts as the clearinghouse for all customer support requests. The Customer Support Team is responsible for the coordination between the customer and TEOCO to ensure a timely and appropriate resolution to all customer support requests.
If you are a current TEOCO customer and need to enter a support request, please click on the Customer Support Portal link below to log into the Support Portal. If you do not have a Support Portal account, please contact your Account Manager.